Shipping/Return Policy

Sisters in Fitness & Health (SIFH) accepts eligible returns subject to the following timeframes:

Within 7 calendar days after delivery: Eligible merchandise may be returned for a refund, exchange, or store credit.
After 7 calendar days and within 14 calendar days after delivery: Eligible merchandise may be returned for an exchange or store credit only. Refunds to the original payment method are no longer available.
After 14 calendar days following delivery: Merchandise is not eligible for return, refund, exchange, or store credit.

All returned merchandise must be in new, unaltered, unused, and resellable condition. Garments must be returned in the original packaging in which they were received, including the protective plastic, to help prevent wrinkling or damage during return transit.

Eligibility is determined by the date the return or exchange request is received, provided the return is subsequently authorized and tendered to the carrier within the required timeframe stated below.

Unauthorized or Late Returns

All returns and exchanges must be requested and approved within the applicable return period and must follow Sisters in Fitness & Health (SIFH)’s authorized return process.

Merchandise returned without prior authorization or returned after the applicable return period has expired will not be accepted for a refund, exchange, or store credit.

Sending merchandise back to Sisters in Fitness & Health (SIFH) without authorization does not create an entitlement to a refund, exchange, or store credit.

If the customer wishes to have unauthorized or late-returned merchandise returned, the customer is responsible for all applicable shipping costs. The merchandise will be shipped after payment for the shipping expense has been received.

How to Initiate a Return or Exchange

To initiate a return or exchange, customers should use the return or order assistance option available through their original order confirmation email. This helps ensure that the request is connected to the correct order and allows Customer Service to review the request properly.

To avoid delays, customers should use the original order confirmation email whenever possible. Requests submitted by direct email may require up to 24 business hours for order verification before they can be reviewed or processed.

Approved returns and exchanges must be tendered to the carrier and show an acceptance scan within 5 calendar days after the return shipping label is issued. Delays in placing the item with the carrier may affect the return review, including the assessment of item condition, packaging, and suitability for resale, and may result in additional restocking or handling fees, cancellation of the return authorization, or denial of the return.

If you are unable to access your original order confirmation email, please contact Customer Service at Info@LeDiva.store for assistance.

Damaged, Defective, or Incorrectly Shipped Items

If an item is received damaged or incorrectly shipped by us, please contact Customer Support immediately. Damage or defect claims must be reported within 48 hours of delivery and must include clear photos of both the item and packaging.

Items that are defective, damaged during shipment from us, or incorrectly shipped will qualify for a free return and refund or store credit, if desired by the customer.

Customers may be required to return the item and original packaging for review before a refund, replacement, or store credit is issued.

Returns for Refund

Requests for a refund to the original payment method must be received within 7 calendar days after delivery.

After the 7-calendar-day refund period has expired, merchandise is no longer eligible for a refund to the original payment method. Eligible merchandise may still be returned for an exchange or store credit if the request is received within 14 calendar days after delivery.

For approved refund returns, we may provide a prepaid return shipping label. For returns where the seller is not at fault, the cost of return shipping and non-refundable payment processing fees will be deducted from the refund amount.

Fit-related returns, including items that do not fit as expected or are not preferred after receipt, are not considered seller fault unless the item was damaged, defective, incorrectly shipped, or materially different from the product description.

Refunds are contingent upon inspection of returned item(s) once received. All returned items must be received in new, unaltered, unused, and resellable condition.

Items returned with signs of wear, perfume, fragrance, smoke, deodorant marks, makeup, avoidable damage, excessive wrinkling, crushing, missing original packaging, or other conditions affecting resale may be subject to a restocking fee of up to 25% and/or applicable handling charges.

Garments returned without the original packaging, including the protective plastic, may be considered not returned in acceptable condition and may be subject to additional handling charges and/or restocking fees.

Refund Processing Time

Refunds are processed within 7 business days after the returned item(s) are received and approved following inspection. Refunds will not be issued until the return has been received and inspected.

A restocking fee of up to 25% may apply to returned items that are not being exchanged and are not damaged. This fee may be reduced or waived at our discretion.

Returns for Store Credit

Eligible merchandise may be returned for store credit when the return request is received within 14 calendar days after delivery.

For return requests received after the 7-calendar-day refund period but within the 14-calendar-day return period, store credit or exchange will be the available return options. A refund to the original payment method will not be issued.

For approved store-credit returns, Sisters in Fitness & Health (SIFH) will provide the return shipping label. Store credit will be issued after the returned merchandise is received, inspected, and approved.

All returned merchandise must meet the condition and packaging requirements stated in this policy.

Exchanges

We accept exchanges within 14 calendar days after delivery of the product, provided the exchange request is received within that period and the original item is returned in new, unaltered, unused, and resellable condition.

Items returned for exchange must be returned in the original packaging in which they were received, including the protective plastic, to help prevent wrinkling or damage during return transit.

For exchanges where Sisters in Fitness & Health (SIFH) is not at fault, the customer is responsible for the shipping cost of the exchanged item. Customer Service will provide a payment link for the exchange shipping expense. The exchanged item will be shipped after the original item is received and inspected and the exchange shipping payment has been received.

If the replacement item is not an even exchange, the customer is also responsible for any applicable price difference. A payment link for the exchange shipping expense and price difference will be provided before the replacement item is shipped.

Fit-related exchanges, including requests for a different size, are not considered seller fault unless the item was damaged, defective, incorrectly shipped, or materially different from the product description.

Exchanges are subject to product availability. If the requested exchange item is no longer available, Customer Service will notify the customer regarding available options.

Items returned for exchange with signs of wear, perfume, fragrance, smoke, deodorant marks, makeup, avoidable damage, excessive wrinkling, crushing, missing original packaging, or other conditions affecting resale may be subject to applicable restocking and/or handling charges.

Return and Exchange Shipping Costs

For refund returns where Sisters in Fitness & Health (SIFH) is not at fault, the cost of return shipping and non-refundable payment processing fees will be deducted from the refund amount.

For approved store-credit returns, Sisters in Fitness & Health (SIFH) will provide the return shipping label. Shipping charges associated with a future purchase made using store credit are the responsibility of the customer.

For exchanges where Sisters in Fitness & Health (SIFH) is not at fault, the customer is responsible for the shipping cost of the exchanged item before the replacement item is shipped.

Original shipping charges, expedited shipping charges, and oversized shipping fees are non-refundable unless the return or exchange is due to an error by Sisters in Fitness & Health (SIFH).

Additional Product Information

To help avoid unnecessary returns and fees, we encourage customers to request measurements or additional product information before purchase. We reserve the right to apply applicable restocking fees where appropriate.

If you are unable to access your original order confirmation email or require assistance, please contact Customer Service at Info@LeDiva.store.

Sisters in Fitness & Health (SIFH)
1992 Morris Ave – Suite 178
Union, NJ 07083